Training

Most pieces of software come with standard white pages that explain how to use it. Your average user is not willing to wade through these endless help menus to find what they are looking for. They are looking for a customized document to match their customized approach to whatever system you've set up for them. Without customized training, the likelihood of adoption is very low. 

Training needs can range from:

1. How to implement your style guide through an editorial program, the way I established Wells Fargo's customers service database.

2. Onboarding for a tool, such as Oracle Content Management, which I wrote numerous sets of documentation for several corporations.

3. New hire training, whether is mastering UX writing, how to use a tool, coaching for presentations, and so many other options.

All of these require time, attention, detail, and customization. Something I pride myself on providing for all of my clients. Training is your key to adoption and success.  Below are some examples of custom training I've designed and written.